Question 1

How quickly can you fix my damaged panels?

Accepted Answer

In most cases, we can repair or replace damaged panels within 24-48 hours. For emergency situations, we offer same-day service. Our technicians arrive with fully-stocked trucks containing common panel sizes and styles, allowing us to complete many repairs on the first visit. Custom or specialty panels may require additional time for ordering, but we'll keep you informed of the timeline.

Question 2

What causes damaged panels in garage doors?

Accepted Answer

Panel damage typically results from vehicle impacts, severe weather (hail, wind-blown debris), normal wear and tear over time, attempted break-ins, or improper maintenance. Regular inspections can catch minor dents before they become larger issues. We recommend addressing damage quickly to prevent further problems with alignment, weatherproofing, and security.

Question 3

Do you offer financing for new residential door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. We offer flexible financing options with competitive rates to help make your new door affordable. Many customers qualify for 0% interest for 12 months. Contact us for a free quote and to discuss financing options that work for your budget.

Question 4

How much does a new garage door cost?

Accepted Answer

Garage door prices vary based on size, material, insulation, and style. Basic steel doors start around $600-$900 installed, while premium insulated or custom doors can range from $1,500 to $4,000+. We provide free, no-obligation estimates so you can understand the full cost before making a decision. Remember, a quality garage door adds curb appeal and can increase your home's value.

Question 5

Do you provide free estimates?

Accepted Answer

Yes, we offer free in-home estimates for all services. One of our technicians will assess your garage door, discuss your options, and provide a detailed written quote with no obligation. We believe in transparent pricing with no hidden fees.

Question 6

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once a year to ensure safe, reliable operation. If your door sees heavy use (more than 4 cycles per day) or you live in an area with extreme weather, twice-yearly service may be beneficial. Regular maintenance can extend your door's lifespan by 5-10 years and prevent costly emergency repairs.

Question 7

My garage door is making unusual noises. What could be wrong?

Accepted Answer

Unusual noises often indicate specific issues: grinding or scraping sounds suggest track misalignment or worn rollers; squeaking indicates a need for lubrication; banging or popping sounds may mean loose hardware or worn springs. While some issues are minor, strange noises should be inspected promptly to prevent larger problems.

Question 8

How long do garage door springs typically last?

Accepted Answer

Standard torsion springs are rated for approximately 10,000 cycles (one open and close = one cycle). For a typical household, this translates to about 7-10 years. High-cycle springs rated for 25,000+ cycles are available and recommended for busy households. Signs of worn springs include uneven door movement, difficulty opening, or the door falling faster than usual.

Question 9

Can I repair my garage door myself?

Accepted Answer

While some maintenance tasks like lubrication and visual inspections are safe for homeowners, many repairs—especially spring replacement—are dangerous without proper training and tools. Garage door springs are under extreme tension and can cause serious injury. We strongly recommend professional service for spring repairs, cable work, and track adjustments.

Question 10

Do you offer 24/7 emergency service?

Accepted Answer

Yes! We understand garage door emergencies don't wait for business hours. Our technicians are available 24/7, 365 days a year for emergency repairs. Whether your door is stuck open at midnight or a spring breaks on a holiday weekend, call us and we'll dispatch a technician promptly.

Question 11

What constitutes a garage door emergency?

Accepted Answer

Emergencies include: door stuck open (security risk), door off track blocking vehicles, broken springs preventing operation, storm damage affecting home security, and safety sensor malfunctions with small children or pets. If your situation affects your safety, security, or prevents you from getting your car in/out, call our emergency line.

Question 12

How quickly can you respond to an emergency?

Accepted Answer

We aim for response times under 60 minutes for emergencies in our primary service areas. Our technicians carry common parts and tools to resolve most issues on the first visit. If specialized parts are needed, we'll provide temporary solutions to secure your home until the full repair is completed.

Question 13

What types of garage doors do you install?

Accepted Answer

We install all major types including traditional raised panel, carriage house/barn style, contemporary/modern, and full-view aluminum and glass doors. Materials include steel, wood, aluminum, fiberglass, and vinyl. We carry doors from leading manufacturers with various insulation options for energy efficiency.

Question 14

How long does garage door installation take?

Accepted Answer

A typical residential garage door installation takes 3-5 hours. This includes removing the old door, installing the new door and hardware, mounting the opener (if included), and testing all safety features. Complex custom installations may take longer. We work efficiently while ensuring quality installation.

Question 15

What's the best garage door material for my home?

Accepted Answer

The best material depends on your priorities. Steel is durable, low-maintenance, and affordable. Wood offers classic beauty but requires more maintenance. Aluminum is lightweight and rust-resistant, ideal for coastal areas. Insulated doors (steel or fiberglass) are best for attached garages to improve energy efficiency. During your consultation, we'll help you choose based on your needs and budget.

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